Jaya9 Privacy Policy

1 Introduction

Jaya9 operates the online gaming and sports betting platform available at jaya9.ad and through the Jaya9 mobile app. This Privacy Policy explains how Jaya9 collects, processes, stores and protects personal information provided by users when they register, deposit, play or interact with any part of the platform.

By creating a Jaya9 account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. If you do not agree, please do not use the platform.

This policy applies to all users of the Jaya9 platform, including registered account holders and visitors who browse the site without registering. It covers data collected through the website, the mobile app, customer support interactions and any other channel through which you communicate with Jaya9.

2 Data We Collect

Jaya9 collects personal data in several ways — information you provide directly when registering or using the platform, data generated automatically through your use of the platform, and in some cases information obtained from third-party verification services. Below is a clear breakdown of each category.

2.1 Information You Provide Directly

When you register or interact with Jaya9, you may provide the following types of information:

• Identity data: Full name, date of birth, gender and nationality.
• Contact data: Mobile number and email address.
• Verification documents: Government-issued photo ID, proof of address or other documents submitted during account verification.
• Financial data: Payment method details such as JazzCash wallet number, Easypaisa account, Raast-linked bank details, or card information. Note: full card details are processed by certified payment providers and are not stored on Jaya9 servers.
• Support communications: Messages, chat transcripts and any other information you provide when contacting customer support.

2.2 Data Collected Automatically

When you use the Jaya9 website or app, certain technical data is collected automatically:

• IP address and approximate geographic location.
• Device type, operating system and browser details.
• Pages visited, features used, bets placed and games played — used for platform optimisation and responsible gaming monitoring.
• Session timestamps, login history and activity logs.
• Cookie and tracking data as described in Section 6.

2.3 Data from Third Parties

In limited circumstances, Jaya9 may receive personal data from third-party service providers — for example, identity verification services used to confirm your age or identity, or fraud detection partners who flag suspicious payment patterns. This data is used only for the specific purpose for which it was obtained and is handled under the same protections as data you provide directly.

3 How We Use Your Data

Every piece of data Jaya9 collects has a clear and specific purpose. We do not collect information speculatively or store data beyond what is needed to operate the platform properly. The table below summarises how your data is used:

Jaya9 does not use your personal data to build advertising profiles or sell it to any third party for their own marketing purposes. Promotional communications from Jaya9 are limited to offers and updates relevant to your account and may be opted out of at any time by contacting support.

4 Legal Basis for Processing

Jaya9 processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing required to operate your account, settle bets, process PKR deposits and withdrawals, and provide the core platform services you signed up for.
• Legal obligation: Processing required to comply with applicable legal requirements, including age verification, anti-money laundering checks and fraud prevention obligations.
• Legitimate interests: Processing carried out to protect the security of the platform, prevent abuse, improve platform performance, and maintain responsible gaming standards — where these interests are not overridden by your data protection rights.
• Consent: Where Jaya9 relies on consent — for example, to send you promotional communications — you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

5 Data Sharing

5.1 Who We Share Data With

Jaya9 does not sell your personal data. However, in order to operate the platform and comply with legal requirements, certain data may be shared with the following categories of third party:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners and card processing services receive the financial data necessary to process your transactions. These partners operate under their own privacy and security standards and are bound by contractual obligations to handle your data appropriately.
• Identity verification providers: Third-party KYC and age verification services may receive identity data to confirm your eligibility to use the platform.
• Fraud and security services: Data may be shared with fraud detection partners to protect the platform and its users from financial crime and account abuse.
• IT and hosting providers: Cloud infrastructure and hosting partners who store or process data on Jaya9's behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order or investigation, Jaya9 may be required to disclose user data to relevant authorities. Jaya9 will comply with valid legal requests while taking reasonable steps to notify affected users where permitted to do so.

5.2 International Transfers

Some of Jaya9's service providers may be located outside Pakistan. Where data is transferred internationally, Jaya9 takes reasonable steps to ensure that appropriate contractual safeguards are in place to protect your data to a standard consistent with this Privacy Policy.

6 Cookies and Tracking

6.1 What Are Cookies

Cookies are small data files stored on your device when you visit the Jaya9 website. They help the platform remember your preferences, keep your session active and understand how different parts of the platform are being used. The Jaya9 mobile app uses equivalent technical mechanisms to achieve the same functions.

6.2 Types of Cookies Used

• Essential cookies: Required for the platform to function — including maintaining your login session and keeping your account secure. These cannot be disabled.
• Functional cookies: Remember your language preference, display settings and other choices to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how users navigate the platform. This helps Jaya9 identify areas for improvement and optimise performance.
• Security cookies: Used by fraud detection systems to identify suspicious activity patterns. These are essential to platform integrity and cannot be disabled.

6.3 Managing Cookies

You can manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Jaya9 platform — for example, you may need to log in more frequently if session cookies are blocked. Essential and security cookies cannot be disabled without affecting your ability to use the platform.

7 Data Retention

Jaya9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account being open and active on the platform.
• Closed account data: Following account closure, certain records — including identity verification documents, transaction history and betting records — may be retained for a period required by applicable anti-money laundering and financial record-keeping obligations.
• Support communications: Retained for a reasonable period following resolution of the support matter to allow for follow-up and quality review.
• Analytics data: Anonymised or aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual.

Once the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any individual.

8 Security Measures

Jaya9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss or misuse. These measures include:

• Encryption of data in transit using TLS/SSL protocols across all platform connections.
• Encryption of sensitive data at rest within our storage infrastructure.
• Access controls ensuring that only authorised Jaya9 personnel with a legitimate need can access personal data.
• Regular security assessments and monitoring for suspicious access patterns.
• Certified payment processing partners for all PKR financial transactions — full payment card details are never stored on Jaya9 servers.
• Two-factor authentication available for account login to provide an additional layer of security for your Jaya9 account.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights and freedoms, Jaya9 will take prompt action to contain the breach, assess its impact and notify affected users as appropriate.

9 Your Rights

As a Jaya9 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Jaya9 support team using the details in Section 13.

• Right of access: You can request a copy of the personal data Jaya9 holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask Jaya9 to correct it.
• Right to erasure: You can request that Jaya9 delete your personal data where it is no longer needed for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: In certain circumstances, you can ask Jaya9 to limit the way your data is used while a query or dispute is being resolved.
• Right to data portability: You can request that Jaya9 provide your data in a structured, commonly used and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests, including direct marketing communications.

Jaya9 will respond to all data rights requests within a reasonable timeframe. In some cases, verification of your identity may be required before a request can be fulfilled. Where a request cannot be fulfilled in full — for example, where data must be retained for legal reasons — Jaya9 will explain the reason clearly.

10 Children's Privacy

Jaya9 is strictly an adult platform. Registration and use of the platform is permitted only for individuals aged 18 and above. Jaya9 does not knowingly collect personal data from anyone under the age of 18.

If Jaya9 becomes aware that personal data has been collected from a minor, the account will be closed immediately, all associated data will be deleted, and any funds deposited will be returned through the original payment method after appropriate verification.

Parents and guardians who believe their child may have registered on Jaya9 should contact support immediately. Please provide as much detail as possible to allow Jaya9 to locate and close the account promptly.

11 Third-Party Links

The Jaya9 platform may occasionally reference or display content from third parties as part of game integrations or promotional material. Where the Jaya9 platform links to or integrates with third-party services — such as live game studio providers — those third parties operate under their own privacy policies.

Jaya9 is not responsible for the privacy practices of any third-party service or content provider. Players who interact with third-party game content should refer to the relevant provider's privacy documentation for information on how that provider handles personal data.

12 Policy Updates

Jaya9 may update this Privacy Policy from time to time to reflect changes in our practices, platform features or applicable legal requirements. When material changes are made, Jaya9 will take reasonable steps to notify active users — for example, through an on-platform notice or email communication — prior to the changes taking effect.

The date shown at the top of this page reflects when the policy was last updated. We recommend checking this page periodically to stay informed. Your continued use of the Jaya9 platform after any update to this policy constitutes your acceptance of the revised version.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Jaya9 handles your personal information, please reach out to the support team. We aim to respond to all privacy-related queries promptly and clearly.

You can contact Jaya9 support via the live chat feature available directly on the platform, or by emailing the support address displayed in the footer of this page. For data access or deletion requests, please include your full name and registered mobile number so the team can locate your account quickly.